Order Cancellation Policy
Please note that we do NOT allow cancellation of orders.
Please be very sure about your decision before placing an order. Our orders are NON-REFUNDABLE and NON-EXCHANGEABLE. Any emails requesting to cancel an order will be rejected. Thank you for your cooperation.
*Please note that the Return policy only applies to customers that have claimed our Limited Warranty for their products. We do not accept returns unless the products you received are defective.
*All our orders are NON-REFUNDABLE and NON-EXCHANGEABLE at the moment. Thank you for your kind understanding.
However, if our products are defective upon receival, you possess the right to return the product to us. Please refer to our warranty page for instructions to submit a warranty claim. Customers that decided to return the product will be subjected to terms and conditions as stated below.
Note: BMSTAR only accepts returns that are purchased directly from bmstar.com.my. Any products that are purchased from resellers will be deemed NOT eligible for return.
Instructions on returning the products:
Step 1: Please refer to our warranty page for submitting the email. Please state clearly in the subject that you are returning the product for a warranty claim.
Step 2: We will review your email within 5 working days and send you an approval email once conditions are fulfilled. You shall return the products to the address provided by BMSTAR. You shall bear the shipping fees and costs.
Step 3: Upon inspection of the returned products, we will proceed with the warranty claim. We will send you a confirmation email stating that the return process is successful and will provide you a new tracking number once we have shipped your new product.
Conditions for Return
- Products should be returned in their Original Packaging
- Products are fully disassembled.
- Please mark product as “Returned Goods” on the outer packaging of the parcel.
Validity Period for Return
As long as the warranty is valid.
Return Shipping Fees
You are responsible for all shipping fees and costs.
*Please follow our return instructions. You are responsible for properly packing and shipping the return products. BMSTAR is not responsible for any losses or damage incurred on the return because you did not follow the return instructions. Please note that you are responsible for any damage or loss of the products during the return process. *All return and warranty decisions made by BMSTAR are final.