Return & Refund Policy

RETURN & REFUND POLICY

Return Policy (Applicable within Malaysia only)

Within 7 Days, Customer Satisfaction Policy

7 Days Return Policy applicable to all purchases, only for local customers. Item cannot be returned after 7 days from the receiving date.

Reason For Return

 Your Return Must Be As Follows:-

1 to 1 
Replacement

Reshipment Charges?

New Condition

Complete
(with accessories, original Package)

No Damage

Sealed /

Unopened
Condition

Local Customer

Wrong item delivered to customer

YES

Borne by BMStar Technology Sdn Bhd

Wrong item ordered by customer

YES

Borne by Customer

Item not as per website content

YES

Borne by Customer

Item not as expected

X

NO

N/A

Does not fit/compatible

X

NO

N/A

Damaged item

X

X

X

YES

To be advised after inspection

Defective when received

X

X

YES

To be advised after inspection

Which products are not eligible for return?

We will not accept returns for any of the following products:-

Category

Non-returnable Products

Mobiles ,Tablets,
Computers, Laptops, GPS &  Cameras

Products with warranty activated or seal broken

Software, Media, Game & Music

Software or products of the same type 

Beats by Dr. Dre products (headphones) 

Other products

Clearance products / Promotion item
Free gifts
Products exchanged from Premium program 

How Refund Are Issued?

Most refunds are issued based on the payment method used at the time of purchase. You will still need to return your items within 14 days.

Late Refund Are Issued?

You can check the status of your refund in Your Orders. If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, please contact us for further assistance.

Note: After the courier service has received your item, it may take up to 10-14 days for us to receive and process your refund.

Warranty Terms:-

After 7 Days, Within Warranty Period

Type of Warranty

Where did you send it to

Reshipment Charges?

Reshipment Charges?

Manufacturer’s Authorised
Service Centre

BMStar Technology Sdn Bhd

Local Customer

Overseas Customer

Manufacturer Warranty

Borne by Customer

BMStar Technology Warranty

X

Borne by Customer

  • For warranty cases, all reshipment charges to send to BMStar Technology Service Centre is borne by customer.

  • For international customers, all charges pertaining to the reshipment, custom clearance, permits and any other charges is to be borne by the customer.

  • For items with manufacturer warranty, customer is advised to liaise directly with the manufacturer’s authorized service centre. Only in specific cases, items with manufacturer warranty can be sent to BMStar Technology Service Centre for assistance and further action. Please check with the customer care for which items are eligible.

  • For items with BMStar Technology Sdn Bhd warranty, customer is required to send it to BMStar Technology Service Centre.

  • Warranty cases are deemed for all purchases that exceed the 7 Days Return Policy.

1-to-1 Replacement

BMStar Technology Sdn Bhd offers free “1-to-1 Replacement” on all products items for the first 7 days upon receiving of goods (on manufacturer defects only).

The returned goods/products will be checked attach along with the original receipt, and the goods should be in the good condition. The packaging should also be in original condition as per original shipping packaging received. If the goods/products and packaging has been opened, used or damaged by the customer, there will not be any refund allowed. BMStar Technology Sdn Bhd will also not be responsible if your item is lost during the return transit. Customer will received their refund within the period of 14 days after the inspection and confirmation of the condition of returned goods/products.

Should you have any further enquiries or clarifications needed, please contact us at +(60)5-5487 818.

For product information or check order status enquiry, please contact the following:-

sales@bmstar.com.my

Warranty Claim enquiry:-

support@bmstar.com.my

Scroll Up
error: Content is protected !!