Shipping Policy

Delivery & Return Policy

Your purchase of product(s) will include all shipping and handling charges shown on the BMStar Technology Sdn Bhd invoice before you place your order online.

  • Customers are responsible for all freight charges for re-deliveries, incorrect delivery details and these charges will be added to the invoice upon agreement with both BMStar Technology Sdn Bhd and customer.

  • Item(s) unavailable (promotions end or out of stocks).

  • Orders will be released for dispatch when all product(s) have been allocated to the order or restocks.

  • Item(s) that are unavailable due to low stock availability will be placed on backorder. BMStar Technology Sdn Bhd will do the best to fulfill your backorder soonest possible, and will notify you through our website or email. Should suppliers not having the product(s) in stock, you may request for a modification, refund or store credit for the item(s).

  • Your account will be charged for the entire order, in order for BMStar Technology Sdn Bhd to reserve the item(s) for you. If this is not acceptable, then you may request for order cancellation and immediate credit.

  • Please check at our website for any back ordered or pre-order item(s) estimated time of arrival. Please note that these dates are by estimates, and are not guaranteed to arrive on the exact date. However, your product(s) will be promptly shipped as soon as the product(s) arrives. No additional shipping fees will be charged.


Risk of Loss

BMStar Technology Sdn Bhd will arrange delivery of ordered product(s) to the Customer, Free-On-Board (F.O.B.) shipping point, meaning title to the product(s), except software, and risk of loss passes to the Customer upon delivery to the carrier. BMStar Technology Sdn Bhd reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow BMStar Technology Sdn Bhd to sign appropriate documents on Customers’ behalf to permit Notebook Plaza to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. The Customer agrees to be bound by any software license agreement once the seal on the package is broken. BMStar Technology Sdn Bhd will advise the Customer of estimated shipping dates, but BMStar Technology Sdn Bhd will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

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